Credit card payments in favor of Soleto Travel Ltd are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as NATURE TRIPS on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an e-mail to firstname.lastname@example.org for all inquiries regarding your credit card payments and chargebacks.
NATURE TRIPS IS AN ONLINE SERVICE THAT ENABLES USERS TO RESEARCH, FIND, AND BOOK TRAVEL EXPERIENCES IN SLOVENIA AND OTHER BALKAN COUNTRIES.
NATURE TRIPS OFFERS A VARIETY OF TOURS, CRUISES, OUTDOOR ACTIVITIES, EXCURSIONS, GIFT CERTIFICATES AND SERVICES (“PRODUCTS”).
GENERAL TERMS AND CONDITIONS
These Terms and Conditions govern the relationship between you and Nature Trips by Soleto Travel LTD. By booking an activity, you agree to be bound by these Terms and Conditions. They affect your rights and designate the governing law and forum for the resolution of any and all disputes.
1. THE CONTRACT
Hereafter “customers” or “client” shall refer to the person or persons named in the booking including minors, and “agent” or “supplier” as any person, organization or company that sells Nature Trips services through an agreement with Soleto Travel LTD. All clients wishing to make a booking have carefully read and understand the Terms and Conditions, Cancellation Policy & Waiver with acknowledgement of risks that follow. By making a booking the client accepts to be bound by these Terms and Conditions. Nature Trips and all agents reserve the right to decline any booking. The service to be provided are the activities referred to in the booking confirmation.
2. TRAVELING WITH CHILDREN
The minimum age for clients attending Nature Trips activities varies according to each activity. It is the client’s responsibility to determine the minimum age requirements according to each activity before requesting a booking from Nature Trips. Clients should consult the activities information and details on www.nature-trips.com for each activity. Children under 14 must be accompanied by an adult. An adult is defined as anyone over 18. All inquiries with respect to children are subject to review and approval by Nature Trips. Nature Trips reserves the right to restrict the number of travelers under the age of 18 on activities.
3. CREDIT CARD CHARGES
Nature Trips is not responsible for any charges applied to credit card transactions and will not refund or return any fees charged by third parties and incurred during the transaction of the tour cost.
4. CANCELLATION OF ACTIVITY BY THE CLIENT or AGENT
Customers and booking agents must notify Nature Trips of any cancellations. Nature Trips will not provide discounts or refunds for missed or unused services, whether voluntary or involuntary.
Any activity with Nature Trips can be changed or canceled regarding the cancellation policy. If there is not a PDF file with the cancellation policy attached in the booked tour or activity, take note of the following fees:
0% (no) fee for cancellations more than 20 days prior to activity,
20% (no) fee for cancellations more than 14 days prior to activity,
50% (no) fee for cancellations more than 7 days prior to activity,
70% (no) fee for cancellations more than 3 days prior to activity,
100% fee for cancellations less than 3 days (72 hours) prior to activities or in case of no-show.
Gift Certificates or coupon tickets are non-refundable in all circumstances.
5. CANCELLATION OF ACTIVITY BY Nature Trips
Nature Trips reserves the right to cancel any activity for any reason, but will only cancel an activity less than 12 hours before departure for unusual or unforeseen circumstances outside Nature Trips control (Force Majeure) or if there are too few people to operate an activity. When Nature Trips cancels an activity, the client may choose between a full refund of all monies paid or any alternative activity available and offered by Nature Trips. If the alternative activity is less costly than the original then Nature Trips will refund the difference. Similarly, if the alternative is more costly then the customer is obligated to pay the difference. Nature Trips is not responsible for any incidental expenses or consequential losses that the client may have incurred as a result of the booking.
6. FACTORS OUTSIDE Nature Trips CONTROL (FORCE MAJEURE)
Nature Trips endeavors to conduct its operations safely. However, Nature Trips is not liable to customers in the event of injury, death, financial loss or any other damages incurred as a result of Force Majeure.
Customers engaging in Nature Trips activities are recommended to carry travel insurance that covers medical expenses, personal injury, repatriation and evacuation. Further amendments to your policy, such as trip cancellation, and loss of luggage and personal effect are also encouraged. Nature Trips will not be held liable for lost or stolen luggage.
11. LIMITATION OF LIABILITY
Nature Trips organizes services and holds contracts with a network of companies and organizations to make activities possible. Customers release Nature Trips and its third party contractors from any liability resulting from pain, injury, death, damage or loss of pleasure suffered directly or indirectly as a result of participation in all activities or as a result of Nature Trips or its contractors actions or facilities. Implied warranty is excluded from these Terms and Conditions.
12. CLAIMS AND COMPLAINTS
In the event that a customer has a complaint against Nature Trips, the customer must first file a complaint to the Nature Trips e-mail email@example.com at the time the complaint arises. The customer waives any complaints if they cannot reasonably demonstrate that the complaint was lodged immediately. The Nature Trips representative is best suited to address customer complaints. If necessary, the representative will contact general manager. If the customer is still unsatisfied then the customer must file a written complaint to Nature Trips within 15 days of the end of the activity. Nature Trips will not accept any liability for claims received after this period.
13. SUPPLIERS’ TERMS AND CONDITIONS
Nature Trips organizes activities and has contracts with agents and suppliers. Customers will be bound by agents’ and suppliers’ own terms and conditions. Nature Trips may supply copies of third-party conditions but makes no guarantee of doing so. The customer may not make the same claim and seek the same recovery against both Nature Trips and its suppliers.
16. ERRORS AND OMISSIONS
These Terms and Conditions have been written in good faith and every effort has been made to accurately reflect Nature Trips policies. Nature Trips cannot be held responsible for any error, omission or unintentional misrepresentation that may appear in this document or on its websites.
Nature Trips may provide personal information to suppliers for the operation of activities and services. Nature Trips will not reveal customers’ personal information to a third party without your explicit approval.
18. COMPANY DETAILS
Address: Stegne 27, 1000 Ljubljana, Slovenija
Contact Number +386 1888 86 75
19. UPDATES TO TERMS AND CONDITIONS
Nature Trips reserves the right to update and/or alter these terms and conditions at any time. The client must remain updated with any such changes.
I HAVE HAD SUFFICIENT OPPORTUNITY TO READ THIS ENTIRE DOCUMENT. I HAVE CAREFULLY READ THE ABOVE ACKNOWLEDGEMENT OF RISK, RELEASE AND INDEMNITY. I UNDERSTAND THAT THIS DOCUMENT GOVERNS MY RIGHTS AND LIMITS MY POTENTIAL REMEDIES AND I NEVERTHELESS SIGN IT VOLUNTARILY AND KNOWINGLY.